Reform and Modernisation of Data Flow
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In the agenda to reform and modernise the school workforce, the Higher Level Teaching Assistants (HLTA) programme, run by the Training and Development Agency for Schools (TDA), gives school support staff the skills and qualifications needed to improve learning standards in schools. In alignment with programme completion trends since 2004, over 5,000 trainees are expected to train through the programme each year.
The TDA needed a system to mange all the data and information associated with the registration and assessment process for the HLTAs.
RM Data Solutions Deliver
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RM Data Solutions were appointed the contract in May 2007 and have successfully delivered an intuitive web-based application with extensive reporting functions through the use of LogiXML. The flexibility within this application allows it to grow and change with the HLTAs data management needs. Data is entered by the Service Desk in the form of registrations and by RPAs in the form of regular assessment and moderation uploads. RM Data Solutions, TDA and RPA users then have the ability to edit this data using the website as appropriate. Additionally, all users have access to Logi XML as a sophisticated reporting tool.
The helpdesk provided with this contract has delivered on its commitment to the TDA. Its presence ensures users have the confidence to use the system in an efficient manner, and has proven this through the regular completion of the monthly moderation events, the smooth transition from the old system to the new, continued positive feedback from users, and by meeting its monthly service level agreements.
Benefits
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The implementation of the system has streamlined work flow, increased productivity and allowed greater analysis of the data collected through the HLTA programme. It is evident that an improved system managed by RM Data Solutions has resulted in a significant reduction in helpdesk call volume; within the first operational year RM Data Solution has seen a 34% drop in the total number of support calls received; exceeding the call reduction target originally set for the fourth operational year. RM Data Solutions are confident that it has, and will continue to help support the greater education of children through teacher support systems and targeted learning models.
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